Union Lucky Returns: Safe or scam for Australian buyers?

Union Lucky Returns has gained popularity within Australia’s online shopping and logistics communities in recent years. Some customers believe it is a scam or something that confuses them, but the truth is more intricate. Union Lucky Returns is not a store in Australia. Instead, it is a returns handling or warehousing location that international sellers, particularly those from China, use for dropshipping.

It’s crucial to understand what Union Lucky Returns is, how it works, and what to do if you get an unexpected cargo with this label. This is because Australians are becoming more aware of how global e-commerce works.

What are Union Lucky Returns?  

Union Lucky Returns serves as a drop shipping and warehousing company. This term is often encountered by Australian eBay users. It is frequently related to unexpected parcels or unrecognised tracking information. Deep down, it is not a seller; it is a logistics establishment involved in the fulfilment and return processes for many online retailers.

When you purchase items from particular online retailers, particularly those based in China or Hong Kong, the products are frequently shipped directly from these foreign sites. Union Lucky Returns functions as an intermediary, executing the final delivery within Australia. This implementation is common among retailers looking to offer quick delivery to Australian customers without maintaining local stock. 

What should Australians consider before buying?

While not necessarily deceptive, the use of ‘Union Lucky Returns’ can be related to the following risks: 

  • Unrecognised sellers: Buyers may receive packages from sellers they don’t recall purchasing from. This can lead to confusion and potential scams.  
  • Quality differences: Some users reported that they don’t receive the items that they order, like receiving a low-quality accessory instead of the expected product.  
  • Return complications: Returning items to overseas vendors can be challenging and costly, particularly if the seller is unresponsive.

Therefore, it is suggested that Australians consider the following factors before making any purchase. 

What to do if a package from Union Lucky Returns arrives?

If you receive a package from Union Lucky Returns and feel it is not safe, the best practice is to contact the seller or retailer you bought the items from. Here is a more detailed breakdown of what to do when receiving a package from Union Lucky Returns: 

1. Recognise the seller 

Find out the seller or retailer from whom you purchased the item. Union Lucky Returns is not a seller; it is a logistics company. 

2. Review the order 

Review the order confirmation or order history to see if the package was scheduled.

3. Contact the seller 

Visit the website, platform, or customer service channel of sellers to reach out to them. Inform that you received the package from Union Lucky Returns and investigate it. 

4. Provide information 

Provide the sellers with all the required details, like tracking number, order number, and any related information about the package content.  

5. Comply with seller instructions 

The seller will possibly guide you with some instructions on what to do with the package. This might involve giving the package back to them or handling it according to their policies. 

6. Do not unpack the package (if possible) 

If you have any doubt about the package and believe it is not yours, avoid opening it, because this could hinder the return process. 

7. Check order details if you can’t recognise the seller  

Check the details of the order carefully if you are unsure which seller to contact. This might give you a hint about the identity of the seller or the reason for the return. 

8. Contact your bank if you suspect fraud  

If you found that the package is a part of a scam, contact your bank or credit card company immediately to report the problem and likely cancel the transaction. 

How to stay protected from potential scams? 

Here are some tips to stay protected from potential scams when shopping online: 

  • Research sellers: Check seller ratings and feedback on eBay before buying anything to judge their reliability. 
  • Be cautious about suspicious offers: Exceptionally low-cost items can be a red flag for scams. So, it is suggested to be cautious about suspicious offers.
  • Use a secure payment system: Ensure secure payment options, such as PayPal, when doing online shopping. 
  • Check your accounts: Check the statements of your bank and credit card accounts and examine any fraudulent transactions. 

Make sure to stay safe from potential scams by following these handy tips.  

Final thoughts 

Union Lucky Returns is not a retailer, but a return label used by international dropshipping sellers. While it plays a legitimate role in the global e-commerce logistics system, it can also cause confusion and concern for Aussie consumers. While not all transactions of this label are deceptive, Australian buyers need to stay alert. Australians can enjoy a safer online shopping experience by staying informed about the latest scams and carefully checking their orders.