How to Cancel Optus Plan: A Step-by-Step Guide

Cancelling your Optus plan may be challenging, but with the right information, the process can be straightforward. In this article, you will learn how to cancel optus plan easily. Whether you want to switch providers, downgrade your plan, or simply no longer need the service, we’ve got you covered.

Reasons to Cancel Your Optus Plan

Before commencing the cancellation process, you should determine why you want to cancel your Optus membership. Common explanations include:

  • Switching to another provider: You’ve found a better deal or coverage with another carrier.
  • Financial reasons: You should cut costs.
  • Service dissatisfaction: Concerns regarding network coverage, customer service, or plan features.
  • No longer needing the service: Moving overseas, no longer require a mobile plan, etc.

Steps to Cancel Your Optus Plan

1. Review Your Contract

Before commencing the cancellation procedure, review your contract or service agreement. Pay attention to the following details:

  • Contract Term: Make sure you understand the remainder of your deal.
  • Early Termination Fees: Determine if there are any costs associated with discontinuing your plan before the contract expires.
  • Outstanding Charges: Ensure that all of your bills are up to date.

2. Contact Optus Customer Service

To cancel your Optus plan, contact their customer service. You can contact them through:

  • Phone: Call the Optus customer service hotline. Prepare for possible wait times.
  • Online Chat: To contact customer service, go to the Optus website and initiate a live chat.
  • In-Person: Visit an Optus store for face-to-face assistance.

3. Provide Necessary Information

When you contact Optus, please have the following information ready:

  • Account Number: This information can be found on your Optus bill or in your online account.
  • Personal Details: Please give your full name, address, and birthdate.
  • Reason for Cancellation: Prepare to explain why you’re cancelling your plans.

4. Discuss Your Options

The customer service specialist may offer choices for ending your plan, such as:

  • Plan Downgrade: Switching to a cheaper plan.
  • Temporary Suspension: Putting your approach on hold for a period of time.
  • Discount Offers: Discount offers are special promotions or discounts designed to keep your business.

If you’re certain you’ll cancel, express it clearly.

5. Confirm Cancellation

Make sure you receive confirmation of your cancellation request. This may be:

  • Email Confirmation: Optus should send you an email confirming your cancellation request and any final expenses.
  • Written Confirmation: If possible, get a formal confirmation for your records.

6. Return Equipment (if applicable)

If you rented any Optus equipment, such as modems or routers, you must return it. Take the following steps:

  • Check Return Policy: Review Optus’ equipment return policy.
  • Package the Equipment: To avoid damage during transportation, make sure all products are properly wrapped.
  • Send Back: To return the equipment, use the included return labels or visit an Optus store.

7. Pay Any Final Bills

After your cancellation request has been finalised, you may receive a final charge. This may include:

  • Pro-Rated Charges: Charges for the past month you used the service.
  • Early Termination Fees: If applicable, these will be charged to your final statement.
  • Outstanding Payments: Any overdue bills will be highlighted.

To avoid a bad impact on your credit rating, make sure you pay the full balance on time.

Tips for a Smooth Cancellation Process

  • Document Everything: Document everything. Keep a record of all conversations with Optus, including dates, times, and names of customer care representatives.
  • Follow Up: If you don’t receive a confirmation of cancellation within a few days, follow up with Optus to ensure your request is being processed.
  • Check for Refunds: whether you have paid in advance for any services, check to see whether you are eligible for a refund.

Alternatives to Cancelling

If you are unsure about quitting your Optus plan, consider the following options:

  • Change Your Plan: Optus offers a variety of solutions that may better meet your needs.
  • Transfer Your Plan: If you no longer need your plan, you may be able to transfer it to someone else.
  • Pause Your Plan: If you’re travelling or don’t need the service right now, Optus may let you stop your plan for a specific period of time.


Cancelling your Optus plan does not have to be a negative experience. By following these procedures and being prepared, you can ensure a simple and stress-free cancellation process. Remember to review your contract, contact Optus customer service, provide all necessary information, and follow up on your cancellation request. With proper planning and documents, you can effectively end your Optus plan and proceed to the next stage.